Caeli is built on thoughtful formulation, intentional sourcing and complete transparency. We work with trusted European laboratories to create products using 90-99% naturally derived ingredients (depending on the product), combining high-quality botanicals with performance-driven actives. Our products are cruelty-free, dermatologically tested where applicable, free from sulfates, silicones, parabens, mineral oils and artificial colourants, and are made in Europe in carefully controlled small production runs. Whether scented with essential oils or carefully selected fragrances that comply with stringent European safety standards, every detail - from ingredient selection to packaging - is considered with care. Rather than following trends, we focus on creating products that perform well, feel beautiful to use, and are made with integrity, so you can make informed choices with confidence.

Yes. Caeli's body care collection, including the Kelibia Body Lotion, Cala Soraja Hand Cream, Saidia Lip Balm, Sakarun Body Wash and Kamari Hand Wash, is designed to be suitable for most skin types, including normal, dry, combination and sensitive skin. We carefully select gentle, naturally derived ingredients and avoid sulfates, silicones, parabens, mineral oils and artificial colorants. Many of our formulations are also dermatologically tested. As with any skincare product, we recommend performing a patch test before first use, particularly if you have known allergies to botanical ingredients or essential oils.

Caeli uses a carefully selected blend of Mediterranean organic ingredients: organic virgin olive oil and eucalyptus and mint essential oils from Tunisia; organic argan oil and cedarwood, rosemary, and chamomile floral water from Morocco; witch hazel floral water and lavender essential oil from France; and bergamot essential oil from Italy. Formulas are 90-99% natural, with a small percentage of rigorously tested lab-made ingredients included for stability and safety.

Yes. Caeli's signature luxury candles are made with clean-burning soy wax and phthalate-free fragrances, making them a safer and cleaner choice for indoor use. Each 450g candle offers 50+ hours of burn time. To maximize safety and longevity, trim the wick to approximately 5mm before each use - Caeli also offers a dedicated wick trimmer for this purpose.

Each Caeli natural therapeutic incense stick burns for approximately 40 minutes. The incense collections - including Sandalwood, Rose & Frankincense; Palo Santo, Cinnamon & Clove; and Cedar, Juniper & Pine - come in packs of 30 sticks with an incense holder included, giving you a total of 20 hours of fragrance per box.

Yes. Caeli delivers across the United Arab Emirates. Free delivery is available on all orders above 250 AED. For full details on delivery timelines and shipping zones, visit the Delivery & Shipping page on wearecaeli.com.

Caeli has a return and refund policy to ensure customer satisfaction. For complete details on eligibility, timelines, and the process for returns or exchanges, please review the Return & Refund Policy available at wearecaeli.com/policies/refund-policy.

Caeli accepts multiple secure payment methods, including major credit and debit cards. The store also offers buy-now-pay-later options, allowing customers to split purchases into 4 interest-free payments - starting from as low as 4.39 AED per month depending on the product.

Sustainability is one of the principles that guides every decision we make, and we're committed to improving continuously as we grow. We prioritize thoughtfully sourced ingredients, manufacture in collaboration with specialist laboratories and manufacturing partners that operate under rigorous quality and regulatory standards, including Good Manufacturing Practices (GMP), and carefully consider our packaging choices to reduce unnecessary waste where possible. We also believe sustainability includes transparency, giving customers clear information about our ingredients, formulations and manufacturing so they can make informed purchasing decisions. While we know sustainability is an ongoing journey, we're committed to making responsible choices at every stage of product development.

Yes. Caeli offers thoughtfully curated gift sets, including The Essential Hydration Set, featuring the Kelibia Body Lotion, Cala Soraja Hand Cream and Saidia Lip Balm, as well as The Ritual Box, which includes a curated selection of our natural incense sticks and a sleek incense holder. All sets are beautifully presented in premium gift-ready packaging. Throughout the year, we also release exclusive seasonal collections and limited-edition gift sets inspired by the changing seasons and special occasions. For businesses, Caeli provides bespoke corporate gifting solutions, as well as partnerships for hotels, spas and wellness spaces. To learn more, visit wearecaeli.com/pages/b2b-solutions.